25+ years of experience

Fast response times

Fair and honest quotes

Personalised services

To get a free consultation on our expert lift services, call us at 0208 544 4888! Contact us


About Arrival Lifts

Arrival Lifts was established in 2017 by brothers Paul and Joe Johnston. They took over an existing company that had already been in the industry for over twenty years. From there the pair set to work expanding the scope of the company and within three years moved into new office premises. This gave them space for their dedicated office team to work as well as storage space for spare components.

With teams of expert engineers in the field and colleagues supporting from the office, Arrival Lifts has grown to become one of the most highly-regarded independent lift companies in the south-east. The team works together seamlessly to coordinate and carry out a broad range of services including repairs, modernisations, installations, and respond 24/7 to emergency call outs.

Our client testimonials

Our clients are consistently impressed with the quality of both our work and our customer service. Take a look at their experiences and see for yourself the high standards you can expect when you choose Arrival Lifts.

Meet our directors


Paul Johnston

Paul entered in the industry right after college and started in maintenance breakdowns. He learned quickly from the expertise of those around him and turned personal connections into rapid professional development. He made the shift to service manager and spent many years in the role before moving on to general operations.

Paul enjoys the varied challenges working in the industry can present and building relationships with his valued clients.

Joe Johnston

Joe has lived and breathed the lift trade for his entire working life. He began his career as a service and breakdown engineer working on a huge variety of equipment and sites, building his knowledge and expertise. He gained an in-depth understanding of the different brands and machinery on offer and how best to handle each.

Now Joe works as the face in the field for many of the clients. He is a highly experienced technician with extensive knowledge on different lift installation, modification, and upgrading procedures. In particular he excels at thinking on his feet to develop a unique solution to bring further benefit to clients.


Contact our lift experts

We are the team to choose for diligently completed lift services. To find out more about how we work, call 0208 544 4888, send an email to enquiries@arrivallifts.com, or fill out our contact form.


Why choose Arrival Lifts?

We have developed the company extensively over the years to provide a level of service unique in the industry. By adhering diligently to our core values and never compromising on quality we have developed a glowing reputation.

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Who we work with

With our directors having spent so long in the industry they have developed an impressive level of experience working on a range of sites including offices, residential blocks, gyms, schools, and industrial premises.

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Where we work

Our engineers operate across a vast area covering Greater London, Kent, and Surrey. They respond quickly and can typically respond to calls within the M25 in two to four hours. Find out if your site is in our coverage area.

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Lift engineers

Find out more about the expert technicians that make up the backbone of our business. Our engineers are dedicated professionals extensively trained with both theory and practical time in the field to deliver the best possible results.

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Our blog

We keep this space regularly updated with helpful articles and updates from the world of lifts. Take advantage of our industry expertise and keep ahead of the latest developments and tips.